TS / FIELD NOTES · INDEPENDENT JOURNAL
Rants, raves & working notes.
Part professional scar tissue, part engineering notebook, part love letter to building strange things. These are my own opinions, designs and works in progress—not employer documentation or product announcements.
01—06 THE NOTEBOOK
Start anywhere. Each note stands alone. Nothing here requires you to leave this site.
The ticket counter is not the scoreboard.
What if the help desk rewarded learning, ownership, and customer outcomes instead of raw ticket volume?
READ FIELD NOTEThe service desk is a product. Treat it like one.
Why routing, intake, knowledge, and feedback are product-design problems hiding inside IT operations.
READ FIELD NOTEThe smallest studio in the room has a surprisingly big toolbox.
A note on software agents, bounded tasks, tests, and keeping human judgement in charge of the finish line.
READ RAVE WITH CAVEATSChicken Skin: a book that remembers what you did.
A data-driven interactive book series, starting with The Anima Monolith—choices, story state, and endings that can branch.
READ PROJECT NOTEOld floppies, strange formats, and the art of keeping a game alive.
A preservation-side investigation of PC-98 floppy images, dialogue tables, translation work, and what responsible remastering actually requires.
READ RESEARCH NOTEA living world needs more than things that move.
From Island Quest to EPOK: the design challenge of making an environment remember what happened there.
READ LAB NOTE